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Privacy Policy

This Privacy Statement sets out the basis on which any personal data Walmer Lodge Limited Liability Partnesrship collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect from you & how we use such information

We will collect and process the following data about you:

Information you give us.

• This is information about you that you give us by filling in forms, or by corresponding with us by e-mail or otherwise. It includes information you provide when you first come to live at Walmer Lodge and thereafter during your stay with us.
• Information gathered such as when you participate in discussion with us on a one to one basis or during any other interactions such as team meetings and at your care reviews
• The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs. We will only request information, which is required for the specific purpose.

By submitting this data, you give your consent that we collect and process the data to provide you with the information and services that you requested or require from us. You have the right to withdraw this consent at any time. We may also use this data to carry out our obligations arising from any contracts entered between you and us. We store your personal data only as long as we need them to provide the information and services to carry out our obligations arising from our contracts. All information will be destroyed 12 months following cessation of contracts.

Information we collect about you.

We will collect the following information:

• Your name, address, , date of birth, other personal information including family and friends contact details, previous address, e-mail address and phone number, financial and credit card information, personal description and photographs. Your care plan and risk assessment. Your personal and medical history including your GP and Clinician details, Medical reports and appointments, and your conduct whilst you remain with us. We will also record daily events and observations we are required to undertake in line with operating our residential care provision. We will only request information, which is required for the specific purpose.

This information is stored exclusively by us on a hard copy in a dedicated file and also on word document stored on our stand alone hard disk. This information will be accessible by management and staff only and used in line with our work. We will also use data to for analysis and training purposes.

Information we receive from other sources.

This is information we receive about you from other services providers in line with your residence here at Walmer Lodge. We work closely with third parties (including, for example, local authorities and NHS professionals as well as public services institutions and banks.

As far as personal data is processed in this regard, we carry out such processing on basis of our legitimate interest to improve our provision for our service users.

Further uses made of the information for marketing purposes

We use information held about you in the following ways:

We will share your information on a ‘need to know’ basis with other relevant third parties who share our objectives to meet your care and wellbeing requirements in line with Care Quality Commission Standards (CQC).

Security

All personal information you provide to us is stored securely in our locked cupboards. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to relevant parties involved in your care. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access to the best of our abilities.

Transfer to third parties

We only transfer your data to third-parties where you have given your consent to such transfer or if such transfer if legally required.

Retention period & your rights

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Statement or permitted by applicable law. The data will be destroyed 12 months following the termination of contractual agreements between you and Walmer Lodge

As a data subject, you have the right to assert the rights of the data subject at any time. In particular, you have the following rights:

• You have the right to obtain information about the extent to which we process personal data concerning you.
• The personal data that we process concerning you are the following: stored data concerning you, purpose(s) of the processing, categories of data, recipients to whom we disclose data and duration of the storage.
• You have the right to request the rectification of your data without undue delay, as far as they are inaccurate or incomplete.
• You have the right to request the deletion of your personal data from us without undue delay.
• You have the right to withdraw your consent given vis-à-vis us concerning the processing of your ata at any time.
• You have the right to let the processing of your personal data be restricted.
• You have the right to receive the personal data concerning you which you had provded to us in a structured, standard and machine-readable format, and to transmit these data to another controller.
• You may assert your rights by contacting us under the contact details listed below.

Your right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, with effect for the future; this also applies to a profiling (which we only carry out where you have given your consent) based on these provisions.

Changes to our privacy statement 

Any changes we make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you. Please check back frequently to see any updates or changes to our Privacy Statement.

Contact

Questions, comments and requests regarding this privacy Statement are welcomed and should be addressed to

Walmer Lodge LLP
c/o Mr. Khan / Mr. Chunara
Walmer Lodge
6 Walmer Villas
Bradford BD8 7ET